The Golden Rule of Interpersonal Relations

Here is a true story of interpersonal communication gone worng at a major psychiatric and teaching hospital.  And years later the ripple effects of what happened, were still remembered.  Prevention is easier, then intervention.  That is why I invite business sector early to prevent problems from mushrooming.

Notice that people lacking effective communication skills, usually have an inability or unwillingness to handle tense situations with diplomacy, assertive skills and tact.  Have a discussion, using this video on effective communication skills with your colleagues, friends and family members.