Here is a true story of interpersonal communication gone worng at a major psychiatric and teaching hospital. And years later the ripple effects of what happened, were still remembered. Prevention is easier, then intervention. That is why I invite business sector early to prevent problems from mushrooming.
Notice that people lacking effective communication skills, usually have an inability or unwillingness to handle tense situations with diplomacy, assertive skills and tact. Have a discussion, using this video on effective communication skills with your colleagues, friends and family members.
Sunday, August 15, 2010
Tuesday, May 18, 2010
Anger Management Techniques
During business consultations in companies, managers share their personal anger reduction techniques. Here are a few. Practice them:
= use physical energy: run, play a sport, take brisk walks... So channel your built-up emotions.
= write down your angry thoughts, then throw the list into the garbage.
= slow down your reaction time when angry; count to 10 before responding and avoid saying the first thing that comes to your mind.
= if the frustrating person is pushing your anger buttons: use a neutral tone of voice and say excuse me? or "I hear what you're saying" or "clearly it looks like this issue is annoying you"
= if the other person is aggressive and loud: in contrast lower your voice. Your contrasting calmness fills the air.
=summarize what you heard before answering. Do not assume.
= use assertive skills such as: I statements: I feel hurt when you .. Instead of you hurt me by.
= if the other person is incapable of carrying a civil conversation, then shift the conversation to a more neutral topic.
= remember you do not have to win every argument; agree to disagree.
= practice praising in public keeping your criticism to private.
= never use sarcasm; it increases the tension in the air. Instead, turn the humor on you. See yourself as the ruling emperor who has absolute powers to which, the rest of us, your subjects have to kowtow!! Make fun of yourself so bring your inflated ego down to size.
= use physical energy: run, play a sport, take brisk walks... So channel your built-up emotions.
= write down your angry thoughts, then throw the list into the garbage.
= slow down your reaction time when angry; count to 10 before responding and avoid saying the first thing that comes to your mind.
= if the frustrating person is pushing your anger buttons: use a neutral tone of voice and say excuse me? or "I hear what you're saying" or "clearly it looks like this issue is annoying you"
= if the other person is aggressive and loud: in contrast lower your voice. Your contrasting calmness fills the air.
=summarize what you heard before answering. Do not assume.
= use assertive skills such as: I statements: I feel hurt when you .. Instead of you hurt me by.
= if the other person is incapable of carrying a civil conversation, then shift the conversation to a more neutral topic.
= remember you do not have to win every argument; agree to disagree.
= practice praising in public keeping your criticism to private.
= never use sarcasm; it increases the tension in the air. Instead, turn the humor on you. See yourself as the ruling emperor who has absolute powers to which, the rest of us, your subjects have to kowtow!! Make fun of yourself so bring your inflated ego down to size.
Labels:
anger management,
frustrations,
Psychologist
Tuesday, May 4, 2010
Effective Anger Management
Anger is a misunderstood emotion...
Feeling angry is O.K. At the same time, learning to be the master of our emotions rather than their slave makes us winners. It is the way we express anger that may work against us and even get us into trouble.
Look at the anger-prone people you know. Usually they have a low tolerance to frustration. They have issues with what is fair and what is not. They jump to conclusions and say things like: I knew it....didnt you see, he did it on purpose to get me angry. They have black-and-white thinking, so it is either good or it is totally bad. They are rigid and say: he should have never done that to me or this is the right way of doing it...
Feeling angry is O.K. At the same time, learning to be the master of our emotions rather than their slave makes us winners. It is the way we express anger that may work against us and even get us into trouble.
Look at the anger-prone people you know. Usually they have a low tolerance to frustration. They have issues with what is fair and what is not. They jump to conclusions and say things like: I knew it....didnt you see, he did it on purpose to get me angry. They have black-and-white thinking, so it is either good or it is totally bad. They are rigid and say: he should have never done that to me or this is the right way of doing it...
Labels:
anger management,
Louise Aznavour,
winning attitudes
Monday, April 19, 2010
There is Hope!
Some make ridiculous spectacles of themselves. Instead of using powerhouse brains to reach goals, they use exhibitionism to attract attention. What a dummying of society!? Unfortunately, the generation next to them, unless awakened, may take airheads as misplaced role models.
Yet, there is hope!
Yet, there is hope!
Labels:
Louise Aznavour,
winning attitudes
Monday, April 12, 2010
Opening your Mind for Possibilities
Why do you refuse suggestions, new ideas? What is the reason behind it?
How well do you know yourself? Carry the mirror of reality in front of you.
How well do you know yourself? Carry the mirror of reality in front of you.
Wednesday, April 7, 2010
Stop Negative Thoughts
Negative thoughts are "bugs" in our mind. Struggle for positive thinking :) And let's get in touch and share the experiences to the winning circle!
Labels:
Louise Aznavour,
positive thinking
Friday, April 2, 2010
How to Stop Negative Thoughts
Stop negative thoughts! You can do that, and get rid of unwanted thoughts. You see a STOP sign, you are conditioned to stop...
Tuesday, March 30, 2010
Winning Attitudes
Do you want to be a winner? Or do you want to be a looser? Often people at work get fired because they do not have people skills. Life is too short to wake up in the morning with regrets. Everything happens for a reason ...
Labels:
creativity,
Louise Aznavour,
winning attitudes
Monday, March 29, 2010
Our Beliefs Filter Reality
Our beliefs ultimately become our reality. When facing challenges, we bring negative events closer, and make them larger... When we observe events from a distance, they look so insignificant.
Thursday, March 25, 2010
Be Resilient Anyway!
When resilient people face defeat and fall, they bounce back with renewed energy and purpose anyway. Listen to the Paradoxical Commendments, popularly known as ANYWAY...
Labels:
training for business managers
Wednesday, March 24, 2010
Teamwork or No Work
What would be your answer? The work is EVERYBODY's responsibilty. If NOBODY does the work, who takes the credit?
Poem is about best practices of team building and how to discourage blame game.
Poem is about best practices of team building and how to discourage blame game.
Labels:
Louise Aznavour,
team building
Wednesday, March 17, 2010
Opening Your Mind To Possibilities
How well do you know yourself? Carry the mirror of reality with you wherever you go and get to know yourself! Opening your mind to possibilities will make you come out as the winner on your road to staying upbeat!
Labels:
Louise Aznavour,
open minds
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